Refund and Returns Policy

At Automenu.ge, private customers can return online purchases within 8 days of receipt without providing a reason, while B2B customers follow separate business terms. Returned items must include proof of purchase, be complete and undamaged in their original packaging, and show no signs of installation or misuse. Unless the product is damaged, incorrect, or defective—in which case Automenu covers the costs—all transportation and return shipping costs are the responsibility of the customer. Items must be sent back within 7 days of notifying support. Customized items, unsealed hygiene products, and improperly handled parts are non-refundable, and vehicle compatibility (via VIN) should always be checked before ordering. We inspect returned items and process approved refunds within 8 days via the original payment method, though funds may be withheld until the product or proof of shipment is received. Defective or damaged items are handled separately from standard change-of-mind returns. For cancellations, warranty claims, or assistance, contact Automenu LLC at info@automenu.ge.